Welcome to the ThinkWear Collective FAQ – your manifesto for wearable rebellion. Below you’ll find answers to all your subversive shopping questions, from delivery details to our revolutionary return policy.
Product Questions
What makes your t-shirts different from other brands?
Our garments are more than just clothing – they’re conversation starters. We collaborate with edgy cartoonists like Clive Goddard and Kent Tayler, and feature provocative designs that challenge norms. From political satire to philosophical musings, each piece is printed in our Birmingham workshop with the same care revolutionaries plan their protests.
Do you offer plus sizes or custom fits?
Currently our sizes range from S to XXL, with some items available in specific cuts (like our unisex football shirts). For truly personalized statements, check our “Personalised Products” section where you can add your own rebellious twist.
Pro Tip: Our knitted tracksuit tops and half-zip sweats run slightly large – perfect for layering over your protest placards.
Ordering & Account
How do I track my order?
Once your wearable revolution ships (within 1-2 working days), you’ll receive a confirmation email with tracking details. Our carrier partners (DHL, FedEx or EMS) will provide updates from our Birmingham stronghold to your doorstep.
Can I change or cancel my order?
Orders move through our system with the speed of a well-organized demonstration. If you need to make changes, email [email protected] immediately – we’ll attempt to intercept your package before it joins the revolution.
Shipping & Delivery
Why don’t you ship to all countries?
Even revolutionaries face logistical challenges. We currently can’t ship to certain Asian countries and remote regions due to unreliable delivery networks. Our apologies to comrades in these areas – we’re working to expand our rebellious reach.
What’s the difference between Standard and Free Shipping?
Standard Shipping (£12.95): The DHL/FedEx express route for urgent statements (10-15 days)
Free Shipping (orders over £50): EMS delivery for patient radicals (15-25 days)
Both options include tracking – because you should always know where your rebellion is.
Free Shipping (orders over £50): EMS delivery for patient radicals (15-25 days)
Both options include tracking – because you should always know where your rebellion is.
Pro Tip: Combine orders with fellow free-thinkers to hit the £50 threshold. Collective action saves on shipping!
Returns & Exchanges
What’s your return policy?
You have 15 days from delivery to initiate returns – inspect your items like an activist checks their megaphone. Items must be unworn, unwashed, and in original packaging with tags attached. Visit our Returns Policy page for full details on how to send back items that didn’t spark the revolution you expected.
Who pays for return shipping?
The revolutionary responsible for the change of heart covers return shipping costs – consider it your contribution to the logistical struggle. We’ll refund the original payment method once we’ve received and inspected the returned items.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Your payment information is processed securely – we’re rebels, not anarchists.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your details. Think of it as digital camouflage for your financial data.
Pro Tip: PayPal offers additional buyer protection – perfect for high-stakes revolutionary fashion purchases.
Still Have Questions?
Our team of logistics revolutionaries is standing by at [email protected]. We aim to respond faster than a counter-demonstration organises.
From our Birmingham workshop to your front line – wear your thoughts with pride.
The ThinkWear Collective
55 Essex St, Birmingham, GB B2P 6US